Acceptable Use Policy

Version 2026.08 · applies to every Ally cabinet user, mentor and workspace admin.

Purpose

Ally is a place where clients and mentors do real, careful work on things that matter. This policy exists to keep the platform safe and useful for everyone. It forms part of the terms of service; serious or repeated breach may result in cabinet suspension or termination.

You agree not to

• Use Ally for anything unlawful under UK law, or that facilitates unlawful acts elsewhere.
• Send unsolicited marketing, promotional or bulk communications through the platform.
• Impersonate another person or misrepresent affiliation.
• Harass, threaten, defame, discriminate against, or bully another user or mentor.
• Attempt to access another user's cabinet or session content.
• Reverse-engineer, decompile, or circumvent our security controls; probe or scan for vulnerabilities without a written coordinated-disclosure agreement.
• Use automated tools (bots, scrapers) to interact with Ally except for accessibility assistants that identify themselves in the user agent.
• Upload or share child sexual abuse material, non-consensual intimate imagery, or content that promotes terrorism or serious violence — such content is reported to law enforcement immediately.
• Upload malware or content designed to disrupt the service.
• Sell, resell, or transfer your Ally cabinet to a third party.
• Use Ally to offer regulated financial, medical, legal or therapeutic advice unless you are professionally qualified to do so in the client's jurisdiction and disclose that clearly.

Mentor-specific rules

• Keep client notes confidential; do not reuse client content outside the mentorship relationship.
• Do not solicit clients to move the relationship off-platform for private billing.
• Refer clients to appropriate professional help (mental-health, legal, medical) when a session surfaces a need beyond mentorship.
• Complete required annual safeguarding training provided by AllyHub.

Reporting a concern

If you see a breach of this policy, email support@allyhub.org with as much detail as you can share. Reports are reviewed by two team members within one working day. Where a report concerns a mentor, they are informed and given a right of reply before any action; where the report concerns illegal content, we act immediately and inform law enforcement as required by UK law.

Enforcement

Depending on the seriousness and pattern of the breach we may: issue a written warning; suspend cabinet access temporarily; terminate the account and refund any prepaid unused amount; report to law enforcement or a regulator. We aim for proportionate response; we err on the side of protecting users from harm.

Detailed conduct standards

Beyond the summary list above, we hold users and mentors to the following detailed standards, which are reviewed annually.

Respect and dignity

Every user and mentor is entitled to work in an environment free of harassment on grounds of race, ethnicity, nationality, religion or belief, sex, gender identity, sexual orientation, disability, age, socio-economic background, or any other protected characteristic under UK Equality Act 2010. Discriminatory or belittling language, even where "meant as a joke", is a breach.

Confidentiality

What is discussed in a session stays between the client and the mentor. Neither party may share session content externally (social media, blogs, therapy sessions with third parties, or informal conversations) without the other's explicit consent. Mentors may keep professional records for their own supervision under their professional code — those records are anonymised beyond what identifies the individual client.

Boundaries and dual relationships

Mentors must decline to enter a mentorship relationship with someone they already know closely (relative, former partner, current business associate). Existing mentorship relationships must not evolve into romantic, sexual, financial-partnership, or other conflicting arrangements — either the mentorship ends first, cleanly, or the other relationship is not pursued.

Referral to appropriate help

Mentors are not therapists, financial advisors, doctors, or lawyers. When a session surfaces a need that falls outside the mentorship scope — mental-health crisis, complex legal matters, medication management, complex financial planning — the mentor's obligation is to name it, gently, and refer to the appropriate professional. Failure to refer where needed is a serious breach.

Safeguarding

Where a mentor becomes aware, during the mentorship, that a child or vulnerable adult is at risk of significant harm, the mentor's safeguarding obligation overrides the ordinary confidentiality of the session. The mentor will inform the client of the intended action where safe, and will contact appropriate authorities (in the UK: local authority safeguarding, NSPCC, or police depending on urgency).

Content on the platform

Users may upload documents, images and audio to their cabinet as part of the mentorship (for example, a portfolio to review with a mentor). Upload is subject to a 100MB per-file limit and total 5GB per cabinet. Files must not contain material prohibited elsewhere in this policy. AllyHub does not routinely scan cabinet contents, but reserves the right to inspect where a support ticket or a lawful order requires it.

Automated agents

Ally accepts accessibility-assistive automation that identifies itself in the user agent (screen readers, keyboard-navigation helpers). We do not accept general-purpose AI agents driving the cabinet on the user's behalf without explicit consent from AllyHub — mentorship is a human-to-human practice and the platform's design assumes both sides are human. If you have a reasoned use case for an AI assistant helping you draft notes or process homework, contact us and we will discuss individually.

Version and updates

Material changes to this policy are notified by email at least thirty days in advance. Version 2026.08 is currently in force. Superseded versions are available on request from the DPO.

Contact

AllyHub Ltd · 27 Old Gloucester Street, London WC1N 3AX, United Kingdom · support@allyhub.org · DPO dpo@allyhub.org.