Cabinet · recovery walkthrough

How to recover your Ally account

Ally has three ways in when the ordinary sign-in doesn't work. This guide walks each of them.

1. You still have your email

Then you don't need recovery — go to the sign-in page, enter the address, and click the magic link. Nine out of ten "I lost my account" cases resolve at this step. If the link doesn't arrive, see the sign-in walkthrough for the eight common problems.

2. You have your email but 2FA is broken

Common case: phone lost, authenticator app not restored, recovery codes on paper you can't find. From the sign-in flow, after the magic-link click, click Use a recovery code below the 2FA prompt. Enter one of the eight recovery codes downloaded when you enabled 2FA. If you don't have them, use the DPO fallback in step 4.

3. You lost access to your email

Go to the recovery page. Enter the email your Ally cabinet is registered under. If you set a recovery contact in account settings before the loss, the recovery link is sent to that address instead. If you did not, the link goes to the original address and there is no way for the desk to redirect it — this is a deliberate limit that protects other users from targeted account takeover.

4. DPO fallback

If all three above fail, email the DPO at dpo@allyhub.org from any address. The DPO will ask three verifying questions: the account email, the approximate date of your most recent session, and the mentor's first name. If your answers match cabinet records, the DPO manually re-issues a magic link to a new email of your choice within one working day. This path exists because we prefer a slow, human verification over a fast automated one for identity claims.